Frequently Asked Questions

Contents:

1. How does a mobile hotspot work?
2. How many devices can I connect to a mobile hotspot?
3. How do I connect a device to my mobile hotspot?
4. Is there anywhere I can’t get Wi-Fi on my mobile hotspot?
5. Are there any hidden fees?
6. My device isn’t connecting, what do I do?
7. What is the data limit?
8. What is de-prioritization?
9. Why am I experiencing lower speeds?
10. What is your Money Back Guarantee?

1. How does a mobile hotspot work?

Basically, a mobile hotspot taps into your 4G cellular network (just like your smartphone). The hotspot shares the data connection with nearby devices that are Wi-Fi enabled and connected to the network.

2. How many devices can I connect to a mobile hotspot?

Our mobile 4G LTE Hotspots allow up to 10 different devices connected at the same time.

3. How do I connect a device to my mobile hotspot?

First, open the Wi-Fi settings on your device and search for available networks. If your mobile hotspot is powered on and ready, the network name should appear in the list of networks. Then, select the network name and enter your network password. Finally, click/press “join” or “connect”. That’s it!

4. Is there anywhere I can’t get Wi-Fi on my mobile hotspot?

Mobile hotspot Wi-Fi is available anywhere that cellular data service is available.

5. Are there any hidden fees?

No! There are no overage charges or hidden fees whatsoever.

6. My device isn’t connecting, what do I do?

In many situations, the simplest fix is to try power cycling your device by turning it off, waiting a few seconds, then powering on again. Next, ensure Wi-Fi is enabled on your device and that the network is available. If this does not resolve the issue, please contact our customer service number at (855) 556-3278.

7. What is the data limit? Is it truly “Unlimited”?

Although the carriers do not provide hard data caps or limits of potential usage in the description of the plans they provide, algorithms monitor the networks constantly for traffic and congestion issues. 4G LTE data plans are provisioned on a shared network and the carriers guard against any one user detrimentally impacting other users. The carriers will act to control this detrimental impact by slowing speeds, restricting use, and worst case, canceling service without warning or notice as they see fit.

Unlimited does not mean unlimited data at unlimited speeds. Nor does it include super-heavy usage (e.g. uploading or downloading games, game updates, or large files in a short time period). These plans typically provide a reasonable amount of data usage in a steady, moderate usage pattern.

Carriers continuously monitor their networks for “spikes” in data usage which they may see this as a malicious attack on their network. As a result, carriers seek to mitigate such “attacks” by limiting traffic identified as potentially harmful and therefore degrading to the quality of their service (see de-prioritization). To avoid this situation, we recommend to always use data wisely and treat it like a utility. Moderate, steady usage is best.

8. What is de-prioritization?

As a direct consequence of the repeal of Net-Neutrality, carriers use “data de-prioritization” as a way to manage limited bandwidth in densely populated areas with high data consumption (cities, for example). Users with higher data usage (e.g. streaming) may experience de-prioritization during peak times. Data de-prioritization is intended not only to allow lower data users to enjoy high speed data but also to ensure network bandwidth is available for emergency services and other high-priority traffic . Fortunately, de-prioritization usually only occurs for short periods of time (a matter of minutes or hours), not until the end of the billing cycle.

9. Why am I experiencing lower speeds?

Another way carriers manage networks is to reduce data speeds after X amount of data has been consumed. All carriers reserve the right to reduce speeds after some typically unstated data limit, sometimes referred to as a soft data cap, whether or not the limit is made clear to the to us or to the user. Again, the loss of net neutrality gives the carriers broad-ranging rights to do what they deem best. Unlike de-prioritization, the type of network traffic (whether streaming, web browsing, or email) nor network load in your area are considered. In this case, data speed may be slightly reduced regardless once the soft data cap is reached within the current billing cycle. For this reason, it is recommended to follow our guide on practical ways to conserve data usage and ensure you have a good usage experience.