Frequently Asked Questions

You have questions? We have answers!!

If you can’t find an answer to your questions please feel free to contact us. We love to chat!

Contents:

  1. How does a mobile hotspot work?
  2. How many devices can I connect to a mobile hotspot?
  3. How do I connect a device to my mobile hotspot?
  4. Is there anywhere I can’t get Wi-Fi on my mobile hotspot?
  5. Are there any hidden fees?
  6. My device isn’t connecting, what do I do?
  7. What is the data limit?
  8. What is de-prioritization?
  9. Why am I experiencing lower speeds?
  10. What is your Money Back Guarantee?

1. How does a mobile hotspot work?

Basically, a mobile hotspot taps into your 4G cellular network (just like your smartphone). The hotspot shares the data connection with nearby devices that are Wi-Fi enabled and connected to the network.

2. How many devices can I connect to a mobile hotspot?

Our mobile 4G LTE Hotspots allow up to 10 different devices connected at the same time.

3. How do I connect a device to my mobile hotspot?

First, open the Wi-Fi settings on your device and search for available networks. If your mobile hotspot is powered on and ready, the network name should appear in the list of networks. Then, select the network name and enter your network password. Finally, click/press “join” or “connect”. That’s it!

4. Is there anywhere I can’t get Wi-Fi on my mobile hotspot?

Mobile hotspot Wi-Fi is available anywhere that cellular data service is available.

5. Are there any hidden fees?

No! There are no overage charges or hidden fees whatsoever.

6. My device isn’t connecting, what do I do?

In many situations, the simplest fix is to try power cycling your device by turning it off, waiting a few seconds, then powering on again. Next, ensure Wi-Fi is enabled on your device and that the network is available. If this does not resolve the issue, please contact our customer service number at (855) 556-3278.

7. What is the data limit? Is it truly “Unlimited”?

There are no hard data caps or limits, your network access is unlikely to be shut off entirely. However, users with excessive data usage may face slightly slower speeds. Even though there are no limits on total data usage per billing cycle, excessive data use or abuse may attract the attention of the carrier.

Here’s a caveat to consider:

Although all of our data plans are theoretically “unlimited”, unlimited does not mean unlimited data at unlimited speeds. Nor does it include super-heavy usage (e.g. uploading or downloading large files in a short time period). Our plans provide unlimited data in a steady, moderate usage pattern.

Carriers continuously monitor their networks for “spikes” in data usage which they may see this as a malicious attack on their network. As a result, carriers seek to mitigate such “attacks” by limiting traffic identified as potentially harmful and therefore degrading to the quality of their service (see de-prioritization). To avoid this situation, we recommend to always use data wisely and treat it like a utility. Moderate, steady usage is best.

8. What is de-prioritization?

As a direct consequence of the repeal of Net-Neutrality, carriers use “data de-prioritization” as a way to manage limited bandwidth in densely populated areas with high data consumption (cities, for example). Users with higher data usage (e.g. streaming) may experience de-prioritization during peak times. Data de-prioritization is intended not only to allow lower data users to enjoy high speed data but also to ensure network bandwidth is available for emergency services and other high-priority traffic . Fortunately, de-prioritization usually only occurs for short periods of time (a matter of minutes or hours), not until the end of the billing cycle.

9. Why am I experiencing lower speeds?

Another way carriers manage their networks is by reducing data speeds after X amount of data has been consumed. All carriers enforce some kind of data limit, often referred to as a “Soft Data Cap”, whether or not the limit is made clear to the user. For example, a plan may offer “Unlimited data” with “10GB LTE / high speed data”. In this case, each user is guaranteed an approximate “high” data speed until the 10GB threshold is reached. After that, users who have exceeded this “soft cap” will experience 3G speeds for the remainder of their billing cycle to clear bandwidth for users with lower data consumption who have not reached this threshold. In this way, carriers can ensure that all users enjoy high-speed data until each reaches their threshold.

Unlike de-prioritization, the type of network traffic (whether streaming, web browsing, or email) nor network load in your area are considered. In this case, data speed may be slightly reduced regardless once the soft data cap is reached within the current billing cycle.

For this reason, it is recommended to follow our guide on practical ways to conserve data usage and ensure you see the highest speeds when you need it.

10. What are the terms of the “Money Back Guarantee”?

At Unlimited LTE Advanced, we are dedicated to maintaining our reputation as the best provider of mobile LTE hot-spot service. We also want all of our customers to feel confident in our service. If you are not satisfied with your experience, please contact our support team. If we still cannot rectify the issue, we offer a complete refund on the cost of equipment within 14 days of the original purchase date. This does not include the cost of the SIM card, activation fee, prepaid service plan, or shipping costs.