Frequently Asked Questions

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5G wireless internet is like a supercharged version of our current internet. It’s faster, more reliable, and can handle a lot more data. Imagine downloading movies in seconds and streaming videos without any buffering. It works by using higher frequencies and smaller cell towers to transmit data at incredibly high speeds. With 5G, we can connect more devices at once, from smartphones to smart homes and even self-driving cars. It’s not just about speed, but also about reducing latency, which means less delay in our online activities. Overall, 5G is a game-changer that will make our digital lives faster and more connected.

Think of 4G LTE as the current generation of wireless internet that we use on most of our smartphones and other devices. It’s pretty fast and allows us to stream videos, download files, and browse the internet quite comfortably. However, it does have its limitations.

5G is like the upgraded version of 4G LTE. It’s faster, more reliable, and can handle much more data. With 5G, you can download movies or games in a matter of seconds, and streaming becomes smoother without any buffering. The key difference is speed. 5G is designed to deliver ultra-fast speeds, even reaching up to 1000 Mbps depending on location.

Another important difference is the capacity to connect multiple devices simultaneously. 4G LTE can handle a decent number of devices, but 5G can support many more connections. This is particularly important as our homes become smarter, with various devices like smart thermostats, security systems, and even appliances relying on internet connectivity.

5G has significantly reduced latency, which means there’s less delay in transmitting data. This low latency is crucial for applications like autonomous vehicles, remote surgery, and virtual reality experiences, where real-time responsiveness is essential.

While 4G LTE is fast, reliable, and currently necessary to millions of citizens, 5G takes it to a whole new level with even faster speeds, greater capacity for device connections, and lower latency. It opens up exciting possibilities for new technologies and services that can revolutionize how we live, work, and interact with the digital world.

A wireless internet is a service that acts as a wireless access point by tapping into the 4G LTE cellular network, similar to a smartphone. The service then allocates and disseminates the data connection to nearby hotspot or static devices that are Wi-Fi enabled and connected to the same network. This process allows users to connect multiple devices to the internet simultaneously and provides a portable internet solution. It is an excellent choice for people who are frequently on-the-go, such as remote workers or frequent travelers.

Wireless internet devices, such as mobile hotspots, allow multiple Wi-Fi enabled devices to connect to the 5G or 4G LTE network. The number of devices that can connect varies from device to device, with some supporting up to 10 devices, while others can support up to 256 devices. The difference in supported devices is dependent on the device’s capabilities, such as the number of antennas or the type of processor used. The ability to connect multiple devices makes wireless internet devices a popular choice for individuals or businesses that require internet access on-the-go, such as remote workers or event coordinators.

To connect a device to a mobile 5G or 4G LTE wireless modem, you first need to turn on the modem and make sure it is connected to the cellular network. Then, locate the Wi-Fi settings on your device and select the name of the wireless network provided by the modem. Enter the password for the network if prompted, and your device should be connected to the internet. If you are unsure about any of these steps, refer to the modem’s instruction manual or call us at 855 556 3278.

4G LTE internet service is widely available throughout the USA, with coverage extending to most urban and suburban areas and 5G is becoming more ubiquitous by the day. However, some rural areas may have limited coverage due to infrastructure limitations. It is recommended to check with service providers or use coverage maps to determine the availability of 5G or 4G LTE in a specific area.

With any service there are fees, just not hidden.  We do not charge for overage or lengthy usage. Use it as much as you want and expect zero hidden fees.

Performing a power cycle by shutting down and restarting your device is often the primary resolution for a wide range of issues. Once powered on, it’s important to verify Wi-Fi is enabled and the network is accessible. If the problem persists, reach out to our customer service line at (855) 556-3278 to receive further technical assistance.

Although the carriers do not provide hard data caps or limits of potential usage in the description of the plans they provide, algorithms monitor the networks constantly for traffic and congestion issues. Unlike 5G, 4G LTE data plans are provisioned on a shared network and the carriers guard against any one user detrimentally impacting other users. The carriers will act to control this detrimental impact by slowing speeds, restricting use, and worst case, canceling service without warning or notice as they see fit.

Unlimited on the 4G LTE networks does not mean unlimited data at unlimited speeds. Nor does it include super-heavy usage (e.g. uploading or downloading games, game updates, or large files in a short time period). These plans typically provide a reasonable amount of data usage in a steady, moderate usage pattern.

Carriers continuously monitor their networks for “spikes” in data usage which they may see this as a malicious attack on their network. As a result, carriers seek to mitigate such “attacks” by limiting traffic identified as potentially harmful and therefore degrading to the quality of their service (see de-prioritization). To avoid this situation, we recommend to always use 4G LTE data wisely and treat it like a utility. Moderate, steady usage is best.

As a direct consequence of the repeal of Net-Neutrality, carriers use “data de-prioritization” as a way to manage limited bandwidth in densely populated areas with high data consumption (cities, for example). Users with higher data usage (e.g. streaming) may experience de-prioritization during peak times. Data de-prioritization is intended not only to allow lower data users to enjoy high speed data but also to ensure network bandwidth is available for emergency services and other high-priority traffic . Fortunately, de-prioritization usually only occurs for short periods of time (a matter of minutes or hours), not until the end of the billing cycle.

Wireless carriers limit data speeds after a certain amount of data usage to manage their networks, known as a soft data cap. These limits are often undefined, and carriers reserve the right to reduce speeds even if they don’t make them clear to users. The loss of net neutrality gives carriers the power to make decisions as they see fit. The type of network traffic or local network load doesn’t matter in this case, as data speed may be reduced once the soft data cap is reached. We recommend following our guide to conserve data usage and ensure a good experience.

Our money-back guarantee ensures that our customers are satisfied with their purchase of our mobile 5G and 4G LTE broadband service. If you are not satisfied with your experience, we encourage you to contact our support team. If we cannot resolve the issue, we offer a complete refund on the cost of equipment within 14 days of the original purchase date. However, please note that this does not include the cost of the SIM card (if provided), activation fee, prepaid service plan, or shipping costs.

To return the device, you must do so within 14 days of the original purchase date, in its original packaging and new condition, for a full refund. Please note that if you cancel the service, you are responsible for sending the device back at your own expense, and you are responsible for any damage or loss during shipping. If the device is not returned or is returned damaged, we reserve the right to charge you the full price of the device.

If you have any questions or concerns regarding our return policy or cancellation process, please do not hesitate to contact our customer service department. Thank you for choosing Unlimited LTE Advanced, and we hope to meets your expectations.